Customer Care

On-Line Returns

Prajjé Oscar  is committed to your satisfaction. We want you to be as pleased with your purchase as we are in serving you. If you're not happy for any reason, we will gladly accept your return within 14 days of the delivery date for all regular items. There is absolutely NO RETURNS OR EXCHANGE ON CUSTOM MADE ITEMS. All returns must be accompanied by the original sale receipt and all the original tags still attached to the garment.  You may return any Prajjé Oscar products (except, protective mask and custom made items) in their original, unused condition for a full refund of the merchandise value.
 

Returns generally take 2-4 weeks to process. Credit refunds will be issued to the original payment method. We recommend using an insured and traceable delivery method. Prajjé Oscar is not responsible for any returns lost in transit.

Exchanges

Please note that we do not perform exchanges at this time. For assistance in placing a new order for a different size or color please contact our customer service at (347-770-0379). We are happy to offer FREE GROUND SHIPPING on your replacement order.

PAYMENT

We accept the following credit

 • Visa • MasterCard • American Express • Discover

For the protection of our customers, transactions cannot be processed if billing information is not 100% accurate. 

PayPal
PayPal is the online payment service for secure, simple and fast payment in online shops - free of charge. Pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.

Customer Service representatives are available to assist you with PayPal specific issues. Customer Service: 1-888-221-1161 (U.S. telephone number) For more information, visit the PayPal Help Center.

 

 

PRIVACY POLICY

Prajjé Oscar is committed to ensuring the privacy of its customers' personal information, and this privacy notice is designed to voluntarily comply with current privacy legislation.

COLLECTION AND USE OF PERSONAL INFORMATION

Prajjé Oscar limits its requests for information to what is required to ensure accurate service. Most of the information we collect is basic and is needed to complete a purchase or provide a refund. Examples of customer information that may be collected include your name, address, telephone number, email address, credit- or debit-card information, descriptions of the items requested or purchased, the IP address and operating system of your computer, and the browser type and version being used.

​​ACCURACY AND PROTECTION OF PERSONAL INFORMATION

Prajjé Oscar relies on its customers to notify us of any changes in personal information. Should inaccurate information come to our attention, we will investigate and correct the information and, if necessary, advise you of the change. Only those staff members who need your personal information in order to respond to your requests are given access to it. Employees are provided with training and information regarding the proper handling of personal information. All information stored in our computer system is protected from unauthorized access, and information that is stored in document form is kept in secure locations to prevent access by unauthorized persons.​​

The following shipping and tax policies apply to domestic shipments only.

 

Sales Tax 

The sales tax quoted at time of checkout is only an estimate. The final total sales tax will be reflected on your invoice and will include state and local taxes, as well as any applicable rebates or fees. Prajjé Oscar is currently obligated to collect sales tax. Each state's tax laws specify what purchases are subject to sales tax. 
 

Shipping Time

Orders selected for next-day shipping that are placed before 1pm ET will ship the same day. If you select next day on a Friday, please be advised that your package will not be delivered until Monday. Our goal is to process and ship your order within 4-6 business days of receipt. For Custom Made items, please allow 4-6 weeks for the item to be processed and shipped. A tracking number will be emailed to you when your order ships. This tracking number will allow you to check on the delivery status of your order.

 

Shipping Rates/Shipping Carrier

Prajjé Oscar offers four shipping options for U.S. domestic orders:

•   Standard - $10.95
•   Expedited (2-Day) - $20.95
•   Overnight - $30.95​

Select a shipping option to view the estimated delivery window for your item. Most items will ship via UPS (USPS for PO Boxes and APO/FPO addresses). Our Economy option may ship via UPS SurePost (final delivery made by USPS). If you do not want your item shipped with UPS SurePost, we recommend using our Standard shipping method. Oversized or special delivery items may be subject to a Delivery Charge in addition to the above standard shipping rate. These additional delivery charges and shipping upgrade charges may not be eligible for combined, reduced or free shipping offers.
 

Undelivered Packages

We are not able to reship packages that are returned to us by the carrier. All undelivered packages will be processed as a return. Please take this into consideration when selecting your shipping address for an order.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

 
 
STOCKISTS LIST
 
ATELIER PRAJJÉ OSCAR 
Phildelhia PA
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Mere Argyris Showroom

15 N 2nd St Suite 106,

Philadelphia, PA 19106

Phone(267) 342-2860

  

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